Since 2014, we’ve been committed to providing you with high-quality connected cooking through the Anova Culinary app. It’s been thrilling to bring sous vide cooking into your kitchens and see the #anovafoodnerd community grow. We love being part of the journey, from your first sous vide cook to your latest culinary experiment.
As our community has grown, so have the demands on our resources. Our community has literally cooked 100s of millions of times with our app. Unfortunately, each connected cook costs us money. So, to continue delivering the exceptional service and innovative recipes you’ve come to expect, we’re introducing a small subscription fee for our app. The new Anova Sous Vide Subscription will allow us to maintain and enhance the app, ensuring it remains a valuable resource for all of our users. Here are the details:
-
Who will this impact? Only new customers will have to pay for a subscription. Existing customers who have an account with us before August 21st, 2024, will not be charged a subscription fee. To be an existing user, you must have downloaded our app AND made an account in the app before August 21st, 2024. In the event you are an existing user, you will be grandfathered in to free usage of the app. You helped us build Anova and our intent is that you will be grandfathered in forever.
If you don't currently have an account but are using the app with your Bluetooth-connected cookers, after August 20th, you'll be asked to create an account in the Anova app so that we can automatically give you legacy / grandfather status and continued access to the full features of the app.
- What does it cost and what do customers get? The subscription will cost $1.99 per month or $9.99 per year USD. What you get with a subscription will vary from product to product, but in general, here’s what it includes:
- Anova Sous Vide Guides: Learn the basics with guides created by our experts. Choose your preferred level of doneness and press start to get cooking.
- Cook Notifications: Remote updates on your cook status.
- Recipe Discovery: Find recipes from award-winning chefs, #anovafoodnerds, and more.
- Recipe Saving: Bookmark your favorites and share your recipes with friends directly on the app.
- When will this go into effect? This subscription will go into effect on August 21st, 2024. Again, if you already have an account with us and purchased a product prior to August, 21 2024, there will be no change in our service for you.
Thank you for your understanding and continued support. Our mission is to change the way the world cooks and this subscription will help us to continue on with this mission. We are excited to keep cooking with you and can’t wait to see what you create next!
Stephen Svajian
Co-Founder and CEO
368 comments
So for clarity – I replaced my 1st gen anova that was still working perfectly with the 3rd gen with the enticement that the app will no longer be supported. As soon as I receive it, I then get the same email everyone is complaining about.
Yes yes, I understand that I’m currently “grandfathered in” but I can not name a single company that has not gone back on their word. As we know companies will “change” their terms and conditions, what’s to say in a year’s time Anova sends out another email stating grandfathered clients “will receive 50% off the app fee!”
We all know that this was planned to coincide with the functionality reduction of Gen 1, now I’m just feeling used. Especially since I know any of your customers that might’ve purchased this as a gift this and next month are going to be left to deal with Anova’s poor decisions.
Please offer those who “upgraded” return their Gen 3 Anova’s on your dime.
This is the dumbest thing I’ve ever heard. So somebody goes and buys your machine for upwards of $100 or more and you’re gonna nickel and dime them to get access to the app? I’ll sell mine at a loss and buy into another brand tomorrow. This is an amazing way to piss off just about everyone. Well done, morons.
This is hilarious. I’m a current Anova user and thus won’t be affected, but this is just the latest (last?) nail in the coffin for Anova. You should check out the reddit r/sousvide thread and see what they think if you. An enormous community of your products users that you used to tout Anova as the undisputed champion of your niche to people doing their research… it’d been waning for awhile, but check out the sentiment now. You’re cooked.
So people have to pay to use a feature they paid for?
lol.
Not recommending this company anymore.
Dear Mr. Svajian (and anyone else that this may concern),
While I understand rising operating costs for maintaining apps and an online community, I’m personally repulsed by the idea of purchasing a “smart” device that requires you to pay a subscription for basic “smart” functionality. I feel that this practice, while seemingly all the rage these days, is slimy and dishonest.
I’ve had my Anova for a couple years now, and I love it! In fact, I frequently tell many people how incredible sous vide cooking is with Anova and use your app and all its functionality to further elaborate my love for this cooking method. It is disheartening to me that you would change your business model to essentially continue charging customers for the pleasure of using your device. A similar move happened with the smart irrigation device company Skydrop not too long ago. Even as they added new (arguably unnecessary) features, they nevertheless forced their customers onto a subscription model. While this move was probably a last ditch effort to save the business, they ultimately were still forced to cease operations and burned all their customers on the way out.
In reading your email, I appreciate your willingness to not charge existing customers (for now), however due to this drastic shift, I’m writing to tell you that I will no longer be purchasing your products nor will I be recommending them to anyone. I realize that I’m basically a nobody in your eyes, but I suspect you will be receiving many more emails just like this, and I wholeheartedly urge you to reconsider your decision.