Since 2014, we’ve been committed to providing you with high-quality connected cooking through the Anova Culinary app. It’s been thrilling to bring sous vide cooking into your kitchens and see the #anovafoodnerd community grow. We love being part of the journey, from your first sous vide cook to your latest culinary experiment.
As our community has grown, so have the demands on our resources. Our community has literally cooked 100s of millions of times with our app. Unfortunately, each connected cook costs us money. So, to continue delivering the exceptional service and innovative recipes you’ve come to expect, we’re introducing a small subscription fee for our app. The new Anova Sous Vide Subscription will allow us to maintain and enhance the app, ensuring it remains a valuable resource for all of our users. Here are the details:
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Who will this impact? Only new customers will have to pay for a subscription. Existing customers who have an account with us before August 21st, 2024, will not be charged a subscription fee. To be an existing user, you must have downloaded our app AND made an account in the app before August 21st, 2024. In the event you are an existing user, you will be grandfathered in to free usage of the app. You helped us build Anova and our intent is that you will be grandfathered in forever.
If you don't currently have an account but are using the app with your Bluetooth-connected cookers, after August 20th, you'll be asked to create an account in the Anova app so that we can automatically give you legacy / grandfather status and continued access to the full features of the app.
- What does it cost and what do customers get? The subscription will cost $1.99 per month or $9.99 per year USD. What you get with a subscription will vary from product to product, but in general, here’s what it includes:
- Anova Sous Vide Guides: Learn the basics with guides created by our experts. Choose your preferred level of doneness and press start to get cooking.
- Cook Notifications: Remote updates on your cook status.
- Recipe Discovery: Find recipes from award-winning chefs, #anovafoodnerds, and more.
- Recipe Saving: Bookmark your favorites and share your recipes with friends directly on the app.
- When will this go into effect? This subscription will go into effect on August 21st, 2024. Again, if you already have an account with us and purchased a product prior to August, 21 2024, there will be no change in our service for you.
Thank you for your understanding and continued support. Our mission is to change the way the world cooks and this subscription will help us to continue on with this mission. We are excited to keep cooking with you and can’t wait to see what you create next!
Stephen Svajian
Co-Founder and CEO
374 comments
How do I get “grandfathered in”? I updated the iOS app today, and it forced me to re-pair with my AN500. When I subscribed, I was given the 14 day free trial, with no notation that I was grand-fathered in. The “see all plans” in the iOS app store doesn’t list anything about "grand-fathered in’ – Note, my email address and my Apple ID are not the same.
I just recently had to buy a new sous vide even though my first gen machine still worked perfectly well. I was already salty about that. I have never bought a small appliance and then had it’s functionality stripped. Now I am double salty and will not recommend Anova to anyone going forward like I always have. I am glad to be grandfathered in, but I don’t think that will last forever. I would have considered another brand had I known a subscription was on the horizon. Now I feel tricked into buying a new machine that won’t function at its full potential unless I keep paying you. It’s a hostage situation.
How do I get “grandfathered in”?
I’ve had an anova account since at least spring 2023.
How do I get “grandfathered in”?
I’ve had an anova account since at least spring 2023.
I actually understand why you did this, though I don’t think it was a good move – I fully expect to see you come out with another app at some point in the future that you will say everyone has to pay for; it’s what so many companies are doing now. My speculations on that aside, I’m another one with an account that should be grandfathered in, but am still getting a message saying I have to pay. I purchased my very first Anova about a week before this announcement first came out. I realize there will be bugs with such a big change in an app, so I’ll give it a while, but it’s not a great look for you all given the reception this change garnered in so many of your customers.