Since 2014, we’ve been committed to providing you with high-quality connected cooking through the Anova Culinary app. It’s been thrilling to bring sous vide cooking into your kitchens and see the #anovafoodnerd community grow. We love being part of the journey, from your first sous vide cook to your latest culinary experiment.
As our community has grown, so have the demands on our resources. Our community has literally cooked 100s of millions of times with our app. Unfortunately, each connected cook costs us money. So, to continue delivering the exceptional service and innovative recipes you’ve come to expect, we’re introducing a small subscription fee for our app. The new Anova Sous Vide Subscription will allow us to maintain and enhance the app, ensuring it remains a valuable resource for all of our users. Here are the details:
-
Who will this impact? Only new customers will have to pay for a subscription. Existing customers who have an account with us before August 21st, 2024, will not be charged a subscription fee. To be an existing user, you must have downloaded our app AND made an account in the app before August 21st, 2024. In the event you are an existing user, you will be grandfathered in to free usage of the app. You helped us build Anova and our intent is that you will be grandfathered in forever.
If you don't currently have an account but are using the app with your Bluetooth-connected cookers, after August 20th, you'll be asked to create an account in the Anova app so that we can automatically give you legacy / grandfather status and continued access to the full features of the app.
- What does it cost and what do customers get? The subscription will cost $1.99 per month or $9.99 per year USD. What you get with a subscription will vary from product to product, but in general, here’s what it includes:
- Anova Sous Vide Guides: Learn the basics with guides created by our experts. Choose your preferred level of doneness and press start to get cooking.
- Cook Notifications: Remote updates on your cook status.
- Recipe Discovery: Find recipes from award-winning chefs, #anovafoodnerds, and more.
- Recipe Saving: Bookmark your favorites and share your recipes with friends directly on the app.
- When will this go into effect? This subscription will go into effect on August 21st, 2024. Again, if you already have an account with us and purchased a product prior to August, 21 2024, there will be no change in our service for you.
Thank you for your understanding and continued support. Our mission is to change the way the world cooks and this subscription will help us to continue on with this mission. We are excited to keep cooking with you and can’t wait to see what you create next!
Stephen Svajian
Co-Founder and CEO
370 comments
No, no, no, no. I’ve had it with these damn subscription fees for every damn thing. I’ve had my Anova for many, many years and I have the latest model in my Amazon cart, sorry, had it in my cart. This is dirty business and I’m done.
This is an egregious bait and switch, and I hope the class action lawsuit ruins you.
I have used and recommended your products consistently since I got one. I never will again. Wirecutter recommends a perfectly functional alternative that doesn’t lock features behind a paywall. I hope you enjoy the trash heap of history, you greedy rent-seeking pieces of garbage.
Long time Anova user, and now former Anova recommender. Rentier class bait and switching due to poor infrastructure planning is appalling and I look forward to never buying another of your products again. I hope it was worth it.
Absolutely insulting behavior. You want to charge for a specific feature on NEW devices, fine. Let the consumer decide with fair notice. But disabling existing features on already-sold products is bait-and-switch. If a class-action lawsuit is established, I would participate, not for any money but to dissuade other companies from these anti-customer actions. If Anova can’t pay for the infrastructure to support the features they should not have sold the devices advertising those features in the first place.
@Stephen Svagian: This is a YOU problem and you’re making it an US problem. Shame on you. Redesign your app and firmware to use the direct Bluetooth connectivity and to NOT rely on external services, or make them optional. I want my money back, or a guarantee that you will support the features you sold me. Anything else is theft.
Greedy pieces of shit. Just bought a new Anova so not affected, but would have bought something else so that I wouldn’t be supporting this kind of company.