Update: Existing Users Grandfathered in; New Users will Pay a Small App Subscription Fee

Update: Existing Users Grandfathered in; New Users will Pay a Small App Subscription Fee

Updated

Since 2014, we’ve been committed to providing you with high-quality connected cooking through the Anova Culinary app. It’s been thrilling to bring sous vide cooking into your kitchens and see the #anovafoodnerd community grow. We love being part of the journey, from your first sous vide cook to your latest culinary experiment.

As our community has grown, so have the demands on our resources. Our community has literally cooked 100s of millions of times with our app. Unfortunately, each connected cook costs us money. So, to continue delivering the exceptional service and innovative recipes you’ve come to expect, we’re introducing a small subscription fee for our app. The new Anova Sous Vide Subscription will allow us to maintain and enhance the app, ensuring it remains a valuable resource for all of our users. Here are the details:

  • Who will this impact? Only new customers will have to pay for a subscription. Existing customers who have an account with us before August 21st, 2024, will not be charged a subscription fee. To be an existing user, you must have downloaded our app AND made an account in the app before August 21st, 2024. In the event you are an existing user, you will be grandfathered in to free usage of the app. You helped us build Anova and our intent is that you will be grandfathered in forever.
  • What does it cost and what do customers get? The subscription will cost $1.99 per month or $9.99 per year USD. What you get with a subscription will vary from product to product, but in general, here’s what it includes:
    • Anova Sous Vide Guides: Learn the basics with guides created by our experts. Choose your preferred level of doneness and press start to get cooking.
    • Cook Notifications: Remote updates on your cook status.
    • Recipe Discovery: Find recipes from award-winning chefs, #anovafoodnerds, and more.
    • Recipe Saving: Bookmark your favorites and share your recipes with friends directly on the app.
  • When will this go into effect? This subscription will go into effect on August 21st, 2024. Again, if you already have an account with us and purchased a product prior to August, 21 2024, there will be no change in our service for you.

Thank you for your understanding and continued support. Our mission is to change the way the world cooks and this subscription will help us to continue on with this mission. We are excited to keep cooking with you and can’t wait to see what you create next!

Stephen Svajian
Co-Founder and CEO

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373 comments

Oh wow. Swing and a miss by Anova. This is not going to go well at all. I gifted somebody a cooler, and it turns out they have never used it and now they are going to have to pay to use the app. I’d be pissed if somebody gave me a gift, and i have to pay to use the damned thing.

Jason Rees

Was considering buying an Anova Precision Oven – I already own a sous vide stick (Precision Cooker 3.0)

Looks like the oven app is separate from the sous vide app

I won’t buy a (nearly) $600 appliance to have Anova tack on a subscription to it

Bill Tober

Are you mad? I own 3 Anova products, but I don’t think,there will be any more ever! Unless you back down and say “Sorry, we messed up,and mistreated our customers”

Bye bye

The iOS app demands a subscription, even though I am logged in with an account created before the “Grandfathered” deadline
I contacted support, providing my email address
Unbelievably, they simply said “go to this URL and enter your email address in a form and wait a month”
You muppets can copy paste that into an email yet don’t have the motivation to help a customer by checking in the back-end?
Extra enshittified bonus – immediately got mailing list spam from anova after clicking submit on that form
Unbelievable dumpster fire of a company
ps – it is at least satisfying to watch them get roasted in the comments

Never Again

I bought this for my parents Dec. 18th, 2018. I found out they never took it out of the box. I went to connect it for them only to find out that the free app with cooking instructions and tools offered for free are no longer free. I am very disappointed in this company and will not purchase their products in the future.

Kenneth Greenwood

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