Unacceptably Out of Stock for 6+ months
"The v1 Precision Oven has a massive design flaw, in that the water tank cracks from high heat. THREE tanks have cracked and flooded my counters in three years. (Two AFTER adding your after-market band-aid to it. ) Reaching out to customer service for my FOURTH cracked tank, I was told these were out of stock and they were "working hard to get more in quickly. " Working hard my a$$ -- it's been 6 months, no restock, and you can't even give me an update or expected date. I own the world's biggest, heaviest toaster, that I can't use for sous vide or steam at all. When you KNOW that you have a massive design flaw and that you'll need 10s of thousands of replacement elements for, it's criminal that you wouldn't make stocking these tanks your first priority. And on top of that, you want us to pay $71 to replace a part that you designed poorly?! I love the concept of this oven -- I love it when it works -- but it's been nothing but problems. I'm convinced you have no intention of restocking these tanks, hoping to drive people to buy v2. It puts a bad taste in my mouth, and this terrible customer service/inventory planning means I'll never invest in future versions. Truly a shame -- you've got a great concept, but your execution is missing the mark."