Since 2014, we’ve been committed to providing you with high-quality connected cooking through the Anova Culinary app. It’s been thrilling to bring sous vide cooking into your kitchens and see the #anovafoodnerd community grow. We love being part of the journey, from your first sous vide cook to your latest culinary experiment.
As our community has grown, so have the demands on our resources. Our community has literally cooked 100s of millions of times with our app. Unfortunately, each connected cook costs us money. So, to continue delivering the exceptional service and innovative recipes you’ve come to expect, we’re introducing a small subscription fee for our app. The new Anova Sous Vide Subscription will allow us to maintain and enhance the app, ensuring it remains a valuable resource for all of our users. Here are the details:
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Who will this impact? Only new customers will have to pay for a subscription. Existing customers who have an account with us before August 21st, 2024, will not be charged a subscription fee. To be an existing user, you must have downloaded our app AND made an account in the app before August 21st, 2024. In the event you are an existing user, you will be grandfathered in to free usage of the app. You helped us build Anova and our intent is that you will be grandfathered in forever.
If you don't currently have an account but are using the app with your Bluetooth-connected cookers, after August 20th, you'll be asked to create an account in the Anova app so that we can automatically give you legacy / grandfather status and continued access to the full features of the app.
- What does it cost and what do customers get? The subscription will cost $1.99 per month or $9.99 per year USD. What you get with a subscription will vary from product to product, but in general, here’s what it includes:
- Anova Sous Vide Guides: Learn the basics with guides created by our experts. Choose your preferred level of doneness and press start to get cooking.
- Cook Notifications: Remote updates on your cook status.
- Recipe Discovery: Find recipes from award-winning chefs, #anovafoodnerds, and more.
- Recipe Saving: Bookmark your favorites and share your recipes with friends directly on the app.
- When will this go into effect? This subscription will go into effect on August 21st, 2024. Again, if you already have an account with us and purchased a product prior to August, 21 2024, there will be no change in our service for you.
Thank you for your understanding and continued support. Our mission is to change the way the world cooks and this subscription will help us to continue on with this mission. We are excited to keep cooking with you and can’t wait to see what you create next!
Stephen Svajian
Co-Founder and CEO
384 comments
This is a fiasco. There is zero reason to hassle and bully customers into a subscription and to lie. 1. You know when all accounts are created there is no reason you failed to apply a lifetime subscription to those accounts existing before August 21. 2. Hogwash that the subscriptions are to cover your bandwidth costs. The app has a million+ downloads on Google alone seriously bandwidth costs $10,000,000+ 3. You failed to meet your own self imposed deadline of resolving this all by 9/11/2024.
I was about to buy this cooker until I read your idiotic new subscription rule. You just lost a customer. Who comes up with stuff that is 100% sure to piss off customers???
Lost another customer. A subscription service for a sous-vide. Absolutely bananas, also I have had this device for years now and because I have not used it in a couple of weeks I missed the grandfather window. Not that that would have changed my mind. Bye :)
Well, you just lost a customer. I will just keep my old one going and when the time comes, I will purchase a different brand
Got my sous vide out only to find out I couldn’t use the same app. Went through the process of getting the new app only to find out it won’t support my particular device. Seriously? Instead of getting the app I got an ad to upgrade. As a special gift to customers once you pay for the new device you must pay separately for the app very month? Who does that to customers? It isn’t the money, it is the principal. When my device dies, so does my relationship with Anova.