Since 2014, we’ve been committed to providing you with high-quality connected cooking through the Anova Culinary app. It’s been thrilling to bring sous vide cooking into your kitchens and see the #anovafoodnerd community grow. We love being part of the journey, from your first sous vide cook to your latest culinary experiment.
As our community has grown, so have the demands on our resources. Our community has literally cooked 100s of millions of times with our app. Unfortunately, each connected cook costs us money. So, to continue delivering the exceptional service and innovative recipes you’ve come to expect, we’re introducing a small subscription fee for our app. The new Anova Sous Vide Subscription will allow us to maintain and enhance the app, ensuring it remains a valuable resource for all of our users. Here are the details:
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Who will this impact? Only new customers will have to pay for a subscription. Existing customers who have an account with us before August 21st, 2024, will not be charged a subscription fee. To be an existing user, you must have downloaded our app AND made an account in the app before August 21st, 2024. In the event you are an existing user, you will be grandfathered in to free usage of the app. You helped us build Anova and our intent is that you will be grandfathered in forever.
If you don't currently have an account but are using the app with your Bluetooth-connected cookers, after August 20th, you'll be asked to create an account in the Anova app so that we can automatically give you legacy / grandfather status and continued access to the full features of the app.
- What does it cost and what do customers get? The subscription will cost $1.99 per month or $9.99 per year USD. What you get with a subscription will vary from product to product, but in general, here’s what it includes:
- Anova Sous Vide Guides: Learn the basics with guides created by our experts. Choose your preferred level of doneness and press start to get cooking.
- Cook Notifications: Remote updates on your cook status.
- Recipe Discovery: Find recipes from award-winning chefs, #anovafoodnerds, and more.
- Recipe Saving: Bookmark your favorites and share your recipes with friends directly on the app.
- When will this go into effect? This subscription will go into effect on August 21st, 2024. Again, if you already have an account with us and purchased a product prior to August, 21 2024, there will be no change in our service for you.
Thank you for your understanding and continued support. Our mission is to change the way the world cooks and this subscription will help us to continue on with this mission. We are excited to keep cooking with you and can’t wait to see what you create next!
Stephen Svajian
Co-Founder and CEO
370 comments
So much for keeping your word.
Trust is hard to get and easy to lose. You’ve lost mine.
And so much for me recommending your products.
I’ve created an account as you’ve forced me to.
But even that won’t allow me to use the appliance capabilities as you sold it originally. No bluetooth going forward.
You’ll never see another dime of my money, or of anyone who I can convince to shop elsewhere.
Comment number 179, echoing the sentiment of others: I will no longer champion the Anova products as I have done for many years. I bought my Precision cooker back in 2018 and have been enthusiastic about it to friends, family and co-workers ever since.
But Anova will fall from grace if this subscription service is forced onto new users. I will not recommend any such product.
Who do you think you are, Apple
You’re not Apple, and if you can’t figure out how to scale your app without forcing a subscription, you’ve just effectively removed your “connected” advantage as a product
Goodbye
You asked for a phone number, gave my cell number but you said it was invalid. So gave you my home number and you are going to text me but it’s a land line and can’t text. Now aren’t you red faced?
I’ve had my Anova sous vide cooker since 2018 and given them as gifts and recommended them to others. I was also eyeing the combi oven. Obviously all of that is finished now. Hope it was worth it.